The London Borough of Bexley is calling on anyone who uses Council services to tell us about their customer experience.

Bexley’s Customer Experience consultation launched today (2.1). It will be part of the development of a new Customer Experience Strategy built around the views of service users.

Deputy Leader and Cabinet Member for Resources, Councillor David Leaf said:

As a local authority we manage a huge range of services and receive contact through email, by post, apps like Fix My Street, on the phone and face to face. How we communicate with residents and service users is important to us as part of our ongoing commitment to improve services and be an efficient, effective and well-run council.

Through this consultation we would welcome hearing from everyone who has any kind of interaction with us about how they find their experience and what you think we could do differently."

The survey will run for five weeks until 2 February. Paper copies of the survey will be available from all Council run libraries.

A number of survey information events are being planned over the next few weeks with local groups and partners.

Councillor David Leaf continues:

We will look at everything that people tell us and use this information to inform our new Customer Experience Strategy. Your input will also form an action plan that will show what things will be done to help us achieve the commitments we make.”

The consultation is available online by visiting the consultation page.

If you would like to receive a hard copy of the consultation for you or your neighbours or local group please email bexleyconsultations@bexley.gov.uk