About the text and email messaging service

We are using a messaging service to contact our customers.

If your Council Tax account falls into arrears we may contact you using a text message and/or email reminder before taking further recovery action.

This service can prevent statutory recovery notices being issued and may help you avoid paying expensive costs.

Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.

It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.

How will the Council Tax team contact customers?

We may contact you using one or more of the following:

  • text message and verification screen
  • email 

I have been contacted - how do I know if this is genuine or not?

Text message example

The text message will provide a link that takes you to the verification screen.

Example of text message received

Verification screen example

If you click the link in the message you will be asked to verify your postcode.

Example of identity confirmation text message received

Emails

Emails will be sent from the London Borough of Bexley with a subject line of:

Your Council Tax reminder - please do not ignore 

If you are still concerned

If you receive a text message or an email about your Council Tax arrears but are not sure it is genuine, call us on 0345 302 2317.