Complaints received
In the 2022 to 2023 period, we received a total of 66 complaints, of which 59 were Stage 1 complaints. We responded to 84% of Stage 1 complaints on time, and only one complaint progressed to Stage 2. The Local Government and Social Care Ombudsman investigated six complaints in this period and found fault on three occasions.
| Type | Stage 1 | Stage 2 | Ombudsman | Total |
|---|---|---|---|---|
| Statutory complaints | 54 | n/a | 6 | 60 |
| Corporate complaints | 5 | 1 | 0 | 6 |
| Total | 59 | 1 | 6 | 66 |
The below images are not suitable for users of assistive technology (Screen readers) and does not allow users to zoom in without degrading visual quality. If you would like to understand any details about this graph, please email complaints@bexley.gov.uk.
There has been a fluctuating trend in the number of complaints received over the years. Most complaints each year are resolved at Stage 1, with a small number escalating to Stage 2 and the Ombudsman. This suggests that while there is variability in the number of complaints, the initial complaint handling procedures are effective in resolving most issues at the first attempt.