In 2022 to 2023 we received a total of 28 compliments across various service areas. The breakdown by service area is as follows:

• Complex Care: 12 compliments
• Integrated Rehabilitation: 8 compliments
• Integrated Commissioning: 4 compliments
• Safeguarding Adults: 3 compliments
• Public Health: 1 compliment

These compliments are a testament to the dedication and hard work of the ASC staff in providing high-quality care and support to service users. The positive feedback underscores the department's commitment to excellence and the impactful difference made in the lives of those they serve.

Below are selected compliments by service area.

Complex Care

Your assistance during my mother's final months was invaluable. Your availability and support will never be forgotten."

Christelle's involvement brought immense support to my family. Her solutions, understanding, and care were evident in every interaction. She often worked beyond her hours to ensure our well-being."

Fiona's compassionate and professional approach to our complex family issue was remarkable. Her pragmatic solutions and follow-up advice were greatly appreciated."

The care provided by the Complex Care team was exceptional. The timely and empathetic response to our queries made a challenging time more manageable."

I want to express my gratitude for the detailed insight and investigation provided by Hyacinth Stewart. Their professionalism and dedication were evident throughout the process."

Integrated Commissioning

The unbelievable outcome achieved for my mother at Heathfield Court brought us immense relief. The staff's care there is a weight off our minds."

The care and support during the last 8 weeks at home ensured XXX was clean, comfortable, and felt cared for every day."

Integrated Rehabilitation

Marcia Rowe's efficient support with my mum’s case made me feel supported and grateful. Her caring and supportive demeanour is what people need the most."

Safeguarding Adults

The swift action and thorough investigation by the Safeguarding team restored our faith in the system. Derek's guidance was instrumental in navigating through a difficult situation."

I am grateful for the clarity provided by the screener involved in my case. The correct process was followed, ensuring a consistent approach to my concerns."

Public Health

The public health initiatives have made a significant difference in our community. The dedication to improving overall health is commendable."

These testimonials highlight the good service our staff provide to range of people who use our service. We are very grateful to receive such positive feedback and are committed to continuous improvement in our delivery of service.

If there is anything in this report which requires further clarification, please contact the complaints team at complaints@bexley.gov.uk.