We received a total of 66 complaints, with 59 being Stage 1 complaints and 6 escalated to the Ombudsman.

The main cause for complaints was 'service quality', with 35 instances noted.

An element of fault was found in 59% of the complaints investigated at Stage 1.

Complex Care received the highest number of complaints at Stage 1, with 54 complaints.

We received 28 compliments across various service areas, reflecting positive feedback on the care provided.

Six complaints escalated to the Ombudsman and fault was found on three occasions.