Compliments in 2023/24

Last year we received many compliments from the public, highlighting the positive impact our staff have on families and individuals. A selection of these is listed below:

Mash, Referral & Assessment, Family Support & Child Protection

It was a pleasure to meet you, and I must admit that out of all the children's social workers I have met, you are the only one I have actually felt confident in. You were not judgmental towards me, and I truly felt heard and supported. I want to thank you for whatever you are doing—it's clear that you genuinely want the best outcome for my child."

Mash, Referral & Assessment, Family Support & Child Protection

I am delighted with the support I have received. My worker has helped me navigate the challenges of raising teenagers, providing guidance on discipline, boundaries, and routines. I never understood how to approach these things before, but now I feel much more confident. It has been a pleasure working with you."

Mash, Referral & Assessment, Family Support & Child Protection

Thank you for all the things you have done for me. You helped me to believe in myself and make better choices, rather than following the wrong crowd. I feel comfortable speaking to you, and I always knew you would listen. You have been my safe place, and I will truly miss you."

Mash, Referral & Assessment, Family Support & Child Protection

I wanted to express my gratitude for the amazing support my family has received. The positive relationship built with my child has completely transformed things at home. There is now more structure, respect, and understanding. My child is calmer and happier, and we are incredibly grateful for the help we have received. This support should be offered to all families - it has made a world of difference."

These compliments reflect the dedication, professionalism, and compassion shown by staff in supporting children and families, making a meaningful difference in their lives.

If there is anything in this report which requires further clarification, please contact the Complaints and FOI Team at Complaints@bexley.gov.uk.