This report examines complaints received about our Children’s Social Care Services from 1 April 2023 to 31 March 2024. However, it does not include complaints made about our Education and Children Services. All complaints detailed in this report were dealt with through our corporate complaints process and the social care statutory complaints procedure as set out in the Children Act 1989.

Complaints help us to better understand the experience our residents have of our services. They also help us to identify areas where we could improve and where there is good practice. This report details residents' complaints, our responses, and how we used them to improve Children's Social Care Services.

To request a paper copy, large print, Easy Read version, or any other accessible format of this report, please email complaints@bexley.gov.uk