Complaints received
The tables below show the total number of complaints received in 2023/24 and how they compare to the previous four years.
| Type | Stage 1 | Stage 2 | Ombudsman | Total |
|---|---|---|---|---|
| Statutory complaints | 55 | n/a | 5 | 60 |
| Corporate complaints | 3 | 1 | 2 | 6 |
| Total | 58 | 1 | 7 | 66 |
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Complaints received over the last five years
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Analysis
There has been a welcome drop in the number of Stage 1 complaints received over the last three years. Although the number of Stage 2 and Ombudsman complaints remains virtually the same. This period saw a slightly higher number of complaints escalated to the Ombudsman although none were upheld.