In 2023/24, we received a total of 40 compliments across various service areas. The breakdown of these is as follows:

• Complex Care: 25
• Integrated Rehabilitation: 8
• Integrated Commissioning: 4
• Safeguarding Adults: 3

These compliments are a testament to the hard work of our ASC staff in providing high-quality care and support to our residents. They emphasise the department's dedication and efforts in delivering high-quality services, which have improved the lives of many of our residents.

Below, is a selection of compliments by service for this period.

Complex Care

I can't thank you enough for your support and hard work in securing a placement for my mum. Your detailed report was amazing. Your dedication and professionalism have made a significant difference in our lives. We are truly grateful for your efforts."

Your assistance during my mother's final months was invaluable. Your availability and support will never be forgotten. You provided comfort and reassurance during a very difficult time, and we couldn't have managed without you."

The care provided by the Complex Care team was exceptional. The timely and empathetic response to our queries made a challenging time more manageable. Your team's dedication is truly commendable, and we appreciate all that you have done for us."

Your professional and caring presence in a challenging and difficult set of circumstances made a significant difference. Your support and guidance were instrumental in helping us navigate through this period. Thank you for being there for us."

Integrated Commissioning

The care and support during the last 8 weeks at home ensured my loved one was clean, comfortable, and felt cared for every day. Your team's efforts have brought immense relief to our family, and we are deeply grateful for your dedication."

Your support and guidance these past 9 months as I navigated my way through the care system process have been greatly appreciated. Your patience and understanding have made a complex process much easier to manage, and I can't thank you enough."

Integrated Rehabilitation

Your efficient support with my mum’s case made me feel supported and grateful. Your caring and supportive demeanour is what people need the most. Your dedication has been a source of comfort and strength during a challenging time."

Your professional and informed approach made the process effortless and ensured that my mum felt her views and wishes were heard. Your attention to detail and empathy have been invaluable, and we are very thankful for your help."

Safeguarding Adults

The swift action and thorough investigation by the Safeguarding team restored our faith in the system. Your guidance was instrumental in navigating through a difficult situation. Your commitment to ensuring safety and justice is deeply appreciated."

I am grateful for the clarity provided by the screener involved in my case. The correct process was followed, ensuring a consistent approach to my concerns. Your professionalism and dedication have made a significant impact, and I am thankful for your support."

If there is anything in this report that requires further clarification, please contact the complaints team at complaints@bexley.gov.uk.